QuickStart, set up and connections. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. . which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Or wait here a day or two for a VM Mod to pick this up. Security matters. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Broadband. If it’s damaged or not working correctly, it could be causing your internet issues. 168. There are two options for to your TV. Options. You can also check for a loose cable as not all properties have a socket. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Thank you. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. 0. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. Options. • Check the connection is tightly connected, it will make a 'click' noise. We can certainly work to get an engineer booked in to get this installed. on 31-12-2021 10:47. The isolator has a terminator cap (marked below) fitted to the open end. VM BB TV Landline. Tudor. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. Options. Just make sure you definately don't need it, or won't be needing it again. There will be a seperate connection inside the interior wall box. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. . VM don't use fibre inside the property. Up to 3 WiFi Pods if needed. Tudor. Forum Team. - 5156775. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Armed with this knowledge, homeowners will be able to. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Inside the External Wall Box – FTTP RFoG Node. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. VM guy was happy with that and did a nice neat job inside. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. on 17-10-2022 15:06. The cable going in will be a double “shotgun barrel” type cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. . Account - Mobile. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. It allows your computer to send information along your network. Manage Your Account. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I have only got one rectangular shaped white socket (Shown. can someone contact me about moving a TV point please. and view the images for a range of different wall box options. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. The Virgin wall sockets just have one connector at the bottom. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. 4. Hello sophieboulter1. I don't longer work there. When you place your order, we'll let you know. However, I do not have any of the specified wall sockets available. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Tried to connect it but unfortunately there is no wall socket at all in property. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. on 30-12-2022 13:33. The power supply must fit the correct way round. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 4 out of 5 stars. This is designed to push over the existing screw connector the outlet has. Re: No wall socket. on 14-09-2022 12:00. Re: Moving virgin media wall socket. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Virgin Mobile. The cable on the right looks like is for a Freeview TV antenna. Hi, I just received my hub. Forum; Apps. Virgin wall socket Tashamegan. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello VLNeedham. Options. Both your fibre cable and Wi-Fi router will be plugged into this. In the UK, one is rarely seen in 20 years. SpeedQuickStart, set up and connections. cable from wall. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Looking for specific info? Customer reviews. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. #12. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 4. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. We would like to show you a description here but the site won’t allow us. Try taking the cover off to see if there is a cable inside with a plug on the. That is a rooftop aerial outlet for Freeview TV. Sometimes there is no wall box, just a trailing cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Account - Cable. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Just joined Virgin awaiting for the delivery of the set up. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. But its still failing to get any connection (i think i. The wall box may be branded with the logos of an old cable TV company (not VM). Even sitting in the room above the router, the WiFi was dreadful. Manage Your Account. Connect the Hub’s power cable with the blue tab. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Go to solution. I have signed up as a new user for Virgin Fibre. cable from wall. Virgin Media Wall Socket Connector Wrong Kind in. Don't touch it. Virgin Media Quickstart set up. Jan 14, 2022. The cable could be hidden within, or behind, furniture. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. just moved in, can see the brown cable coming in from outside but there's no VM. I unscrewed it and there is a male isolator inside the box. QuickStart, set up and connections. 9. Try tracing the cables back to the house from the brown box outside. Browse Virgin Media Virgin Media Community. Some of the cables hanging out the wall were cut off after the house improvements. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Re: Wall socket. Be aware it may complicate things though if you do come to order cable in the future. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. The pre-install team number is 0800 052 1734. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My Virgin Media App. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The problem is the Hub is in my Study and the - 4964746. We need to remove the box inside aswell to decorate. provided, I shall give them a call tomorrow. You can also check for a loose cable as not all properties have a socket. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The RFoG node is a Vector BOOSTRAL 610. We would like to show you a description here but the site won’t allow us. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. From that brown box on the wall trace the cable to the inside. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Sign in . Bits and bytes. I’ve come to. . Sadly a lot of sockets get removed from properties, which VM have no knowledge of. The box and cables may have been removed by the previous occupiers. Virgin Media M125 Fibre Broadband. no virgin media wall socket on 01-12-2022 10:05. 3 Kudos Reply. Go to virginmedia. on 30-12-2022 13:33. The block box on second picture is an amplifier for terrestrial TV. Virgin will not remove them. Broadband and TV deals. )Options. 9. both appear. No photo attached. Networking and WiFi. There are multiple different branded wall boxes inside our flat but none. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It works fine and my router (which is the black box in Picture 2),. . My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. But the coaxial cable came with the kit is cable con 4. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Joining in Options. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. I’m sorry to hear of the issues that you’re having with your installation. A photo would be helpful if possible. Don’t plug the power cable into a plug socket yet. 0 Kudos. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). All the cables will go under the floorboards. We have the quickstart pack but sadly cannot get broadband set up and working. Chris. We have tried plugging it into the only box we found it would fit but no luck. See where this Helpful Answer was posted. The "two cables" sound very like a Sky dish install. Entertain me; Broadband Deals. You need to go outside and locate the brown or grey omnibox on the wall. The other is marked TV, & this is used for TV & Broadband. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. I will private message you now to confirm your details. Customer since 1993. Aug 8, 2011. The wall box may be branded with the logos of an old cable TV company (not VM). Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). on 17-09-2022 22:50. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. . Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Tudor. Failing this. If no joy, try the pre-install team - 0800 0521734. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Incidentally the phone socket is redundant if not in use and can be safely removed. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 1 ACCEPTED SOLUTION. The top “capped” one is marked FM & has been disused since cable went digital. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Welcome to the community and thanks for taking the time to post here on the forums. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Get the Hub ready by connecting the wires. Use a simple coupler to join the VM cable from the wall to the connecting lead to. (knowledge is power) Sun 05-Jan-14 12:53:34. 1 [or 192. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. You can just disconnect the flylead from the isolator tho as it has a barrel on it. pls contact me ASAP . I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. Browse Virgin Media Virgin Media Community. 4. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. I have received my quick start-up kit. The one thats on the bottom is the one you need for Virgin. Explain what needs to be done and book and engineer visit. My VM Router is is my office adjacent to hall. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Virgin media wall socket wiring diagram. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Also available from the likes of Screwfix, Homebase, Toolstation etc. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Can you fit the Cable con 3. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. In response to Jonny-M. Hello, I've just recieved our VM hub5 and unable to. Hi Virgin Media, I'm also having the exact same problem. Some properties do not have a wall socket, only a cable. Switched On. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Awful first impressions of Virgin Media. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. If you can get Quickstart, you can choose one of two delivery options. . Fortunately potentially destructive surges are extremely rare. ) The hub will be in here too. Don’t worry that it is not a threaded plug. QuickStart, set up and connections. 1 Kudo. . com. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media; My Virgin Media; Shop; Help;. Hi. If so you would need a maned install. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Unscrew the lid off the big box and provide a photo of what is inside. The new ones are just screws, the old style Telewest ones are like star shaped head. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. Subscribe to RSS Feed; Mark Topic as New;. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. I don't see a virgin media wall socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 1. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. It works fine and my router (which is the black box in Picture 2),. Project Lightning is Virgin Media’s latest expansion of their network,. Last edited: 21 Jul 2010. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Plug the cables into the Hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. 0 Kudos. , , Virgin Media. Can you help? - 5401771. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. Browse Virgin Media Virgin Media Community. Sorry to hear of the lack of wall socket on the inside of your property. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Tried the virtual assistant but it didn’t prove helpful. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Mobile. That is the correct fitting, it should push on unless its too loose inside the large housing. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. -a power cable for the hub's adapter. That is the missing power supply. 4cm) crater. This video will show you how to install a Virgin Media extension cable. . Manage Your Account. Mobile Your Account. Could a VM engineer be boo. - 5346428. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. It is likely you will be waiting a few days. Learn more. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. . I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Connections to Virgin Media equipment are clearly marked in both cases. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. 1 ACCEPTED SOLUTION. No virgin media wall socket umerarifkhan11. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. Room 1 - install a twin RJ45 socket on the inside wall by the router. Plug the cordless base. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Virgin Media; My Virgin Media; Shop; Help;. . Old Virgin Media box and poor signal. That will cost £25 each time, for peace of mind. Get the Hub ready by connecting the wires. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. My Virgin Media App. Pop them out and see. Networking and WiFi. Location. #1. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Just make sure you definately don't need it, or won't be needing it again. on 21-02-2023 19:59. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. No, the ethernet cable is for a wired device if you have one. For more information please visit:Media don’t do any Fibre connections to inside the house. It does not seem feasible or plausible to bury a Virgin Media. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I was sent the pack as. Kit arrived today…no wall box so unable to install. Damaged Wall socket. A network adapter – you’ll need this for every computer you want to connect. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. We would like to show you a description here but the site won’t allow us. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Adduxi. House on renovation at the moment and electric rewire is done. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. on 12-01-2023 10:45. These are designed to push over the screw thread on the socket. Reply. ) The hub will be in here too. TV box - 15 mins. These are the parts I could find, they were screwed into the end on the coaxial cable.